![]() ![]() Can I alter or cancel my order (or part of my order)? The email contains information on the postage methods and any tracking details. Next, you will receive a second email notification informing you that the order has been dispatched. ![]() If you do make changes to your original order, any automated emails you receive later will still display the original order details, but don?t worry we have your amended copy on our systems. Please check this email thoroughly and inform us if there are any errors as soon as possible so we can help. This acts a receipt, showing the products purchased, the total cost, and the delivery details. Once you?ve placed an order, you will soon receive confirmation via email. ![]() What happens after my order has been placed? Simply leave us a message or we can get back to you. If you call out of office hours, we will contact you the next working day. We are open Monday to Friday, from 9:00 to 5:15. If you?d like to order over the telephone, please call our team on 01746 766876. Please check your delivery address is correct when ordering. Your tracking information will be on your dispatch email. You will need to sign for orders sent via Express Delivery, this is with Parcelforce. No deliveries are made on weekends or bank holidays. ** Delivery can take 1-2 days for non UK mainland/remote addresses. Please contact us if you need your item urgently, we will do all we can to help. * Guest Books, all Foil Products, Magnets, Pocketfolds, Luxury and A2/A1 Table Plans take two working days to product. * Proof must be agreed by 12.30 for dispatch that day When will my order be delivered? ORDER RECEIVED Please ensure that your delivery address is correct to ensure your order is not delayed or lost. Express delivery via Parcelforce (Mon to Fri): £5.95.Royal Mail 1st Class (on orders over £25): Free.Royal Mail 1st Class (on orders under £25): £2.49.Royal Mail 1st Class (on orders under £10): £1.49.This means England, Scotland, Wales and Northern Ireland. ![]() If you need your item urgently, please call us on 01746 766876. You can contact our friendly Customer Service department for a Freepost returns address.Delivery options can be selected at checkout. Should you return an item because of an error on our part or if it’s defective, then we’ll refund the full value of the item and your costs in returning it to us. If the non-personalised goods are returned within 7 working days of receipt then we will happily issue a full refund including postage and packing, or an exchange. If you’re not completely satisfied with the product(s) you’ve bought then simply return it to us at any time within 14 working days of receipt. Order must be placed before 2pm cut off time on ThursdayĪs a valued customer we want you to be happy with what you’ve ordered.Please note that our Next Day Delivery service does not deliver over the weekends or Bank Holidays, so if you order this service on a Friday, your items will be delivered on the next available working day.Order must be placed before 1pm cut off time.NEXT WORKING DAY DELIVERY (TRACKED) - £6.99 STANDARD DELIVERY - (ROYAL MAIL 48) - £3.99 Delivery options, timing and costs are detailed on the basket page ![]()
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